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PRIVACY POLICY
Effective Date: June 25, 2026
At GLOSSYLUNA, your privacy matters to us. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, place an order, create an account, subscribe to our emails, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you provide directly to us, including your name, email address, phone number, billing address, shipping address, payment details, order information, account details, and any messages you send to our customer support team.
We may also collect information automatically when you use our website, including your IP address, browser type, device type, operating system, referring website, pages viewed, time spent on our site, shopping activity, cookies, and similar tracking data.
How We Use Your Information
We use your information to process and fulfill orders, provide shipping updates, respond to customer service requests, manage returns and exchanges, improve our website, personalize your shopping experience, prevent fraud, send marketing emails when permitted, and comply with legal obligations.
We may also use browsing and purchase data to understand customer preferences, improve product recommendations, measure advertising performance, and make our website easier and safer to use.
Payment Information
Payment information is processed securely through our payment service providers. GLOSSYLUNA does not directly store complete credit card numbers or full payment credentials.
Your payment data may be handled by third-party payment processors according to their own security and privacy standards.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to support essential website functions, remember your preferences, analyze traffic, improve performance, personalize content, and measure advertising effectiveness.
Cookies may be used by us or by trusted third-party partners, including analytics platforms, advertising networks, payment providers, security tools, and e-commerce service providers.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality, including checkout, cart features, and account access.
Browser Privacy Controls
We respect privacy controls available through major browsers, including Google Chrome, Microsoft Edge, Safari, Firefox, and other modern browsers.
Depending on your browser and region, you may be able to manage cookies, block third-party tracking, clear browsing data, limit personalized advertising, or enable privacy signals such as Global Privacy Control where supported.
We aim to honor applicable browser-based privacy preferences when required by law.
Email Marketing
If you subscribe to our newsletter or agree to receive marketing communications, we may send you emails about new arrivals, promotions, product updates, exclusive offers, and brand news.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
We do not want to send you emails you do not wish to receive.
Sharing Your Information
We may share your information with trusted service providers who help us operate our business, including payment processors, shipping carriers, order fulfillment partners, website hosting providers, email marketing platforms, analytics providers, advertising partners, fraud prevention services, and customer support tools.
These partners may only use your information as necessary to provide services to us or as permitted by law.
We may also share information if required to comply with legal obligations, protect our rights, prevent fraud, respond to lawful requests, or enforce our Terms of Service.
International Data Transfers
Because we serve customers in Europe, the United States, and other regions, your personal information may be processed or stored in countries outside your country of residence.
When we transfer personal data internationally, we take reasonable steps to protect your information according to applicable privacy laws and security standards.
Data Retention
We keep your personal information only for as long as necessary to provide our services, fulfill orders, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
When your information is no longer needed, we will delete, anonymize, or securely store it according to applicable requirements.
Your Privacy Rights
Depending on where you live, including in the European Economic Area, United Kingdom, California, or other U.S. states, you may have certain privacy rights.
These may include the right to access your personal information, request correction, request deletion, object to certain processing, restrict processing, request data portability, withdraw consent, opt out of marketing, or opt out of certain targeted advertising or data sharing practices.
To make a privacy request, please contact us using the information provided below.
European Users
If you are located in the European Economic Area or the United Kingdom, we process your personal information based on lawful grounds such as fulfilling a contract with you, complying with legal obligations, our legitimate business interests, and your consent where required.
You may also have the right to lodge a complaint with your local data protection authority.
United States Users
If you are located in the United States, certain state privacy laws may provide additional rights regarding access, deletion, correction, portability, and opt-out choices related to personal information, targeted advertising, or sale/sharing of personal data.
GLOSSYLUNA does not sell your personal information in the traditional sense. However, some advertising or analytics activities may be considered “sharing” or “targeted advertising” under certain privacy laws.
Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
Data Security
We take reasonable technical, administrative, and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no online system is completely secure. While we work hard to protect your data, we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites, apps, payment providers, or social media platforms.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.
Any updates will be posted on this page with a revised effective date. Your continued use of our website after changes are posted means you acknowledge the updated policy.
Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or how your personal information is handled, please contact us at:
Thank you for trusting GLOSSYLUNA.