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Enjoy Free Shipping on Orders of Three Items or More! 🚚

Shipping Policy

At GLOSSYLUNA, we know how exciting it is to receive your new streetwear pieces. That's why we do our best to process, prepare, and ship every order as quickly and carefully as possible.

Please read our shipping policy below to understand our delivery times, shipping process, and possible delays.

Order Processing Time

Once your order is placed, our team will begin processing it as soon as possible.

Most orders are processed within 1–5 business days before shipment. During busy seasons, new collection launches, holidays, or promotional events, processing may take a little longer.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Estimated Delivery Time

Our estimated delivery times are:

Europe: Usually 8–12 days after shipment
United States: Usually 12–16 days after shipment

Please note that delivery times are estimates and may vary depending on your location, local customs procedures, carrier schedules, and other external factors.

Shipping Delays

While we always aim to deliver your order within the estimated timeframe, delays may occasionally happen.

Shipping may take longer during:

  • Public holidays

  • Christmas and New Year season

  • Black Friday and Cyber Monday

  • Major sales or promotional events

  • Extreme weather conditions

  • Customs inspections

  • Carrier delays

  • High-volume shipping periods

During these times, your package may require additional transit time. We truly appreciate your patience and understanding.

Tracking Your Order

Once your order has shipped, you will receive a tracking number by email.

Tracking updates may take 24–72 hours to appear after the package has been handed over to the carrier. If your tracking information does not update immediately, please don't worry—this is normal during the early stage of shipment.

Customs, Duties & Taxes

For international orders, customs duties, taxes, or import fees may apply depending on your country or region.

These charges are determined by your local customs authorities and are not controlled by GLOSSYLUNA. If applicable, the customer is responsible for paying any customs duties, taxes, or related import fees.

Customs processing may also affect the final delivery time.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.

GLOSSYLUNA is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated shipping information.

If you notice an error in your shipping address, please contact us as soon as possible. If the order has not yet been processed or shipped, we will do our best to help update it.

Lost or Stuck Packages

If your package appears to be delayed, stuck, or missing, please contact our customer support team with your order number and tracking information.

We will help check the shipment status and work with the carrier where possible to find the best solution.

Please note that some packages may show limited tracking updates while in transit, especially during international shipping. This does not always mean the package is lost.

Split Shipments

In some cases, items from the same order may be shipped separately due to inventory availability, warehouse arrangement, or shipping requirements.

If your order is split into multiple shipments, you may receive separate tracking numbers.

Delivery Responsibility

Once a package is marked as delivered by the carrier, GLOSSYLUNA is not responsible for lost, stolen, or misplaced packages.

If your tracking shows delivered but you have not received your package, we recommend checking with your local carrier, neighbors, building reception, mailbox area, or delivery location first.

Our support team will still do our best to assist you with the next steps.

Need Help?

If you have any questions about your shipment, tracking status, or delivery timeframe, please feel free to contact our customer support team.

We're always happy to help and will do our best to make sure your GLOSSYLUNA order reaches you smoothly.

Thank you for shopping with GLOSSYLUNA. We appreciate your patience, support, and trust.